Damaged or incorrectly supplied goods:
We operate a returns policy for incorrectly supplied or damaged stamps. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page, to check availability. We will send a replacement free of charge. If we cannot supply your requirement we will refund the cost amount in full.
Changing or cancelling an order
Because we aim to send orders the same day. A telephone call would be advisable to cancel any order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged, we will refund any charges incurred in returning the item to us (by refunding your return postage costs).
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card